How a rebrand can damage your visibility!

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There are so many areas that are vital for business delivery however, online visibility is not generally considered. Earlier this week I was reading an article on Econsultancy about a once high-flying startup that has had to lay off 80% of its employees and its survival is therefore in doubt.

You may think this was due to a flawed business plan or a lack of sales however, it was actually because of a rebrand and domain name change that was not properly instigated and therefore the majority of Googles search traffic disappeared overnight!

As detailed by BetaKit some six months ago, the logo and brand identity platform Looka changed its name from LogoJoy as it embarked on an expansion beyond its AI-driven logo service. Dawson Whitfield, Looka’s co-founder and CEO, told BetaKit that his company anticipated a 20 to 30% drop in organic traffic as a result of the domain switch from logojoy.com to looka.com, with a three to six month recovery period.

Instead, Whitfield revealed that the company saw its organic traffic drop by a whopping 80%, a huge problem given that organic traffic had accounted for half of the company’s revenue.

“But even still, if it we recovered by the new year it would still be okay and we would make it through that,” Whitfield explained. “But essentially, it recently became very clear that we were not going to recover by the new year.” That prompted the company to start laying off employees.

What happened?

Looka, which has raised millions of dollars in funding, is hardly the first company to rebrand and change its domain name. Google even provides a change of address tool and guidance on how to complete the process. For instance, it advises that companies implement 301 redirects and refrain from making major changes to their site architecture, warning that “if you combine a site move with a redesign of the site’s content and URL structure in the new location, you will probably see some traffic loss as Google might need to relearn and reassess the individual pages.”

The fact that best practices for changing domains are well-established and many companies have completed the process without such disastrous results has caused many observers to question where Looka went wrong. Possibilities floated include:

  • Looka violated Google’s advice about site architecture
  • It removed or changed the URLs of pages associated with content marketing campaigns that were responsible for much of its organic traffic
  • The change of the domain from logojoy.com, which contains the keyword “logo”, resulted in the company’s ranking for “logo”-related searches dropping
  • The new content on the Looka site related to its expansion of services somehow caused a drop in its Google rankings
  • In highly-competitive markets, the Google hit can be much higher and the time-to-recover much longer than widely believed

Beyond SEO, some argued that the name LogoJoy was superior to Looka and pointed out that on the Looka website, there is no information informing existing customers of a name change, such as a banner stating “LogoJoy is now Looka.” Looka is however, running Google ads against LogoJoy brand terms in an apparent attempt to ensure that all of its customers can easily find it under its new name.

At the end of the day, it appears that Looka itself is not sure why its rebrand caused so much pain, which offers a cautionary tale to other businesses contemplating a similar rebrand. A few key takeaways:

It is never possible to predict how such a rebrand will affect a company’s search presence. No two rebrands are ever the same and Google is constantly changing as well. What others have reported in the past when changing their domain names might or might not reflect what another company is likely to experience. Knowing this, businesses are wise to consider more extreme worst case scenarios.

It makes sense to take rebrands one step at a time. Part of the problem in determining what likely went wrong for Looka is that its rebrand was quite expansive. It didn’t just change its name; it expanded its service offering and made changes reflecting that on its website at the same time. If Looka had changed its name first and observed the effects of that first, it would have made it easier for the company to isolate the source of its woes and formulate a response.

It’s worth considering whether a rebrand is a good idea in the first place. The number of online comments expressing the opinion that LogoJoy is a better name than Looka is a reminder that sometimes rebranding, however well-intentioned, can be counterproductive. At a minimum, companies should put their rebranding plans to the test using tools such as surveys and focus groups.

What do we learn from this article?
Many companies throughout their life will rebrand or even simply change their website for a new company look and feel. When ever this is implemented then you must consider the potential brand visibility delivered by Google and plan accordingly. A detailed delivery plan well executed will reduce significantly the upheaval felt by such an exorcise.

If you would like to discuss any rebranding or website re design then please do speak to us here at Pure Digital and we can deliver a plan to ensure any disruption is mitigated completely.

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